Refund policy

At UrbanStore99, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand how returns and refunds are handled.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all tags, accessories, and invoices intact.

  • The return request must be raised within 7 of receiving the order.

Products that show signs of use, damage, or tampering may not be eligible for return.

Return Timeframe

You must initiate a return request within 7 from the date of delivery.
Requests made after this period may not be accepted.

To initiate a return, please contact us at suppor@urbanstore99.com with your order number and reason for return.

Refund Process and Timing

Once we receive and inspect the returned item, we will notify you about the status of your refund.

  • Approved refunds will be processed within 10 business days.

  • Refunds will be issued to the original payment method used at checkout

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account

Shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Exchange Options

We offer exchanges for eligible items, subject to product availability.

If you would like to exchange an item, please contact us at support@urbanstore99.com with your order details. Exchanges are processed once the original item has been received and inspected.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please notify us within 24 hours of delivery.

Kindly share clear images or videos of the product and packaging with your email so we can review the issue quickly. Once verified, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as non-returnable or final sale

  • Gift cards or promotional items

  • Products damaged due to misuse, neglect, or improper handling

  • Customized or personalized products (if applicable)

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking